The modern IT department manages a host of complex challenges on any given day; from routine ad hoc hardware problems (“turn it off and turn it back on again, Daryl”), to the maintenance of mission critical hardware and software systems. IT is central to the ongoing success of most organizations today, so it only makes sense that IT teams are always on the lookout for ways to improve.
In this whitepaper, we will break down Information Technology Service Management (ITSM): what it is, why it’s important, and how it can be improved. We’ll do this by following some of the day-to-day challenges experienced by IT teams.
Along the way, we’ll discuss:
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