The complexities of organizational cultures and their impact on profitability have vexed leaders for years. As a result, when it comes to executing new strategies to encourage company-wide behavioral change – like improved morale – band-aid solutions are implemented, such as enhanced benefits and better working conditions. Then leaders get frustrated (or fired) when those remedies don’t work. Their problem is not in knowing what needs to be done. It is in not knowing how it needs to be done. That takes an expertise some leaders have not been taught to apply. Once the path is clarified, however, they still need to lead any culture change if it is to be effective
Edgar H. Schein, Ph.D., professor emeritus at the Sloan School of Management, Massachusetts Institute of Technology, dates 1978 as the year that roles, norms, and values were identified as the components of organizational culture, as outlined in The Social Psychology of Organizations. That year also happened to mark the founding of Senn Delaney, the culture […]
They’re everywhere and they’re a hot topic — they’re the Millennials, also known as Generation Y, made up of those born between approximately 1982 and 2000. Millennials are now the largest generation in the United States workforce, currently comprising 34 percent, and that number is growing rapidly. By 2025, a full 75 percent of the […]
As the workplace reflects a new demographic, the nature of Shared Services work changes, and technology offers a boost – successful organisations are rethinking talent management and training to equip teams for the digital age (and the millennial invasion). SSON interviewed three Directors whose SSOs rank in the top 20 Most Admired Shared Service Centres […]
