Weâre thrilled to share key insights from our webinar, Redefining Stores for Omnichannel Success, hosted by Amanda Spencer (SAP), with Kristen Howell (SAP) and Giri Agarwal (Incisiv).
Key Highlights:
â¢Â Challenges: Retailers tackle digital-physical gaps; just 5% excel in Unified Commerce.
â¢Â Trends: Stores evolve into assets for warehousing, showrooming, and pop-ups (e.g., Ulta Beauty).
â¢Â AI & Data: Boost profits with AI-driven merchandising and real-time personalization.
â¢Â Engagement: AI enhances human touch; stores become community hubs.
â¢Â Loyalty: Value-based programs (e.g., Lululemon) and ecosystems build connections.
â¢Â Data Shift: Focus on AI-powered, real-time data; mid-market retailers can use first-party data.
Quick Takeaways:
⢠Stores and online? Bothâprioritize the customer.
⢠2025 is the year to leverage AI for growth.
Ready to elevate your retail strategy? Download the Full Webinar Recap to explore tailored solutions.
