Robust biometric security for New Zealand’s RealMe verified identity

The Challenge

The RealMe verified identity is a government-issued digital identity that New Zealanders can use to prove who they are online for a range of purposes, from opening a bank account to applying for student loans. A RealMe verified identity, along with users’ proof of address, is convenient both for the individual and online service providers such as banks, who need to satisfy Know Your Customer and Anti-Money Laundering regulations. But many people who applied for RealMe verified identities stopped short when they got to the final step requiring them to visit a New Zealand PostShop for an in-person face image capture using Daon’s retail outlet desktop software.