MoEngage is an insights-led customer engagement platform trusted by over 1,200 global brands, including Nestlé, Skroutz, Starbucks, Unilever, Samsung, Citibank, McAfee, Flipkart, Domino’s, OYO and Poshmark. MoEngage enables marketers and product owners to understand customer behavior and engage them across web, mobile, email, social, and messaging channels. Consumer brands in 35 countries use MoEngage to power digital experiences for 1 billion monthly customers.
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Structuring your customersupport organization
To quickly scale your customer service organization, you need to continuously rethink how to best provide support, what kind of people and skills you need, and how you’re going to organize it all. That’s what this guide is all about. It’s the lessons we’ve learned at Zendesk over many years of rapid growth and—as a result—how we structure our customer service organization around specific teams, tiers, and roles. We define success as a combination of people, process, and technology —where the people part always comes first. One of our most important initiatives over the last several years has been our focus on building that people-first approach to customer service. Key to that is providing well-defined roles and performance expectations, which gives everyone on the team an understanding of what they should be achieving and their career path options and goals to work toward. This guide represents the work of many present and former Zendesk support team leaders who managed the support organization to keep pace with the company’s growth and to continuously provide a great custome support experience. What you’ll find here is a framework of the core elements of a customer service organization that you can use to build out your own organization Download Now
Enterprise Checklist for Buying a Customer Engagement Platform (CEP)
Welcome to the Enterprise Customer Engagement Platform (CEP) Buyer’s Checklist, an interactive document designed to assist enterprise marketers like you in navigating the complex process of selecting the right CEP. This 40-step checklist will help you understand consumer behavior shifts, evaluate the impact of customer engagement, and assess essential features for enterprise scale. Whether you’re looking to enhance customer interactions, integrate multiple systems, or get a 360-degree view of your engagement data, this checklist will be your roadmap to making an informed, strategic decision Download Now
From Basics to Brilliance – Advanced Use Cases For Retention, Engagement & Revenue
Beyond Basic Automation All businesses come to a point where they need to go beyond basic automation. Beyond cart abandonment, beyond churn management, and beyond onboarding journeys, there’s a lot more you can do. And there’s a lot more that the WebEngage dashboard can do, for you So here’s presenting advanced use cases for advanced minds and advancing businesses, all to help you build deeper, more meaningful connections with your customers What can you take away from this booklet? • A value add to your business — quick, efficient advanced use cases that aid you monetarily or operationally • A way to decrease turnaround times for user engagement & boost revenue • And lastly, a way to show your product expertise to fellow coworkers And the best part? IT’S ALL FOR FREE. Download Now