Structuring your customersupport organization
To quickly scale your customer service organization, you need to continuously rethink how to best provide support, what kind of…
Category: MarTech
Consumers expect AI to Radically Transform Service
Zendesk CX Trends research finds that companies must prepare for AI’s massive impact on how support is delivered to customers.…
How to Write Push Notifications that Engage & Convert
44% of iOS users and 91% of Android users opt in to push notifications, * making them the #1 external…
Fit for the Future of Retail – A Framework for Ecommerce Retention & Growth
We distilled our qualitative and quantitative research into the four main business objectives that every retail brand reaches for. And…
How to Give Your Mobile App Business Resilience
Why Read This Ebook? We’re in a truly volatile and unique period in history. Words like unprecedented, uncertain, and unpredictable…
From PrimeTime to Anytime – Proven Tips to Win the OTT Battle
We live in an always connected, mobile-first world. A world that’s moved from movie theaters to TV to streaming entire…
2024 Digital Experience Benchmarks
A nasty combination of rising marketing spend and declining traffic is sweeping across digital, creating a significant deficit for digital…
3 strategies for driving more conversion through eCommerce experiences
With economic conditions making growth an uphill struggle, it’s never been more important for eCommerce businesses to drive conversions. But…
5 Proven Post-Holiday Customer Retention Campaign Examples
MoEngage is an insights-led customer engagement platform trusted by over 1,200 global brands, including Nestlé, Skroutz, Starbucks, Unilever, Samsung, Citibank,…
Enterprise Checklist for Buying a Customer Engagement Platform (CEP)
Welcome to the Enterprise Customer Engagement Platform (CEP) Buyer’s Checklist, an interactive document designed to assist enterprise marketers like you…