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Customer Communications: A Toolkit for Business Growth
Customers want more from your business — faster interactions, fewer frustrations and service that satisfies. Leveling up your organization’s customer communications can help to unlock real long-term growth. Thoughtful, strategic use of modern customer communications technology can turn everyday interactions into engines of business growth. Download our Customer Communications: A Toolkit for Business Growth so you can: • Explore the benefits of modernizing your organization’s customer communications • Identify six signs your customer communications need an upgrade • Understand the growth-generating potential of AI, advanced automation, and cloud-based tools • Chart out actionable next steps that will provide business ROI Get the toolkit to learn more. Download Now
The Voice Choice: Weighing True Cloud Solutions Against Traditional On-Prem Systems
Moving your business communications to the cloud is unavoidable. Not choosing a true cloud solutions exposes your organization to a host of problems, including low call quality (latency and jitter), reliability issues, additional costs, and even security concerns! These challenges contribute to a diminished experience for the business – particularly to the customers you seek to serve. To that end, businesses must choose a communications solution with DNA rooted in the benefits of a true cloud offering. Those characteristics include: • A unique physical and multi-tenant architecture that requires no on-prem equipment • A wide distribution of active data centers • Microservices • Global States • WebRTC This whitepaper explores each of these requirements for a true cloud solution. Download Now
Success Story: BMW of Murray
BMW of Murray’s previous phone system — which they’d used for more than a decade — presented several challenges. Accessing all the features and functionality the business needed came with additional costs. Changing the company’s phone systems wasn’t on the near-term horizon when BMW of Murray discovered GoTo Connect, but a product demo convinced them that an upgrade was the right solution. Since the switch, the company has been able to cancel 6 or 7 communications products resulting in not only a time and cost savings, but also an improvement to their ease of communication. Serving Utah since 1974, BMW of Murray is the exclusive dealer for BMW in Salt Lake City, Bountiful, and all of Utah. Owned by the John H. Firmage family, the company opened its second location in Pleasant Grove in 2007. Today, the luxury car dealership has 160 employees across its two locations. “Unifying everything into one solution has been amazing. Texting, faxing, recording, and reporting from one central location is a huge upside. I was able to cancel 6 or 7 different products once we made the switch.”– Todd Hawkins, IT Manager, BMW of Murray” Download Now
