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Success Story: BMW of Murray
BMW of Murray’s previous phone system — which they’d used for more than a decade — presented several challenges. Accessing all the features and functionality the business needed came with additional costs. Changing the company’s phone systems wasn’t on the near-term horizon when BMW of Murray discovered GoTo Connect, but a product demo convinced them that an upgrade was the right solution. Since the switch, the company has been able to cancel 6 or 7 communications products resulting in not only a time and cost savings, but also an improvement to their ease of communication. Serving Utah since 1974, BMW of Murray is the exclusive dealer for BMW in Salt Lake City, Bountiful, and all of Utah. Owned by the John H. Firmage family, the company opened its second location in Pleasant Grove in 2007. Today, the luxury car dealership has 160 employees across its two locations. “Unifying everything into one solution has been amazing. Texting, faxing, recording, and reporting from one central location is a huge upside. I was able to cancel 6 or 7 different products once we made the switch.”– Todd Hawkins, IT Manager, BMW of Murray” Download Now
GoTo State of Worklife
No stranger to disruption, IT teams have faced unprecedented demands — from a global pandemic and the shift to hybrid work to ever-present cybersecurity concerns and the threat of a worldwide economic recession on the horizon. Even as we shift our focus to the next great disruption, it’s worth reflecting on the lessons learned from one we’re still experiencing — navigating the shift to a more flexible worklife. Read the ebook to discover learnings that can help us weather whatever’s ahead, so you’re prepared to not only survive but thrive. Download Now
Revolutionize Your Fashion Retail Strategy: The New Operating Model
A Market Snapshot of How Leading Brands Are Transforming In today’s rapidly evolving fashion landscape, traditional approaches to retail are no longer sufficient. Our latest report, created in partnership with SAP and delaware, reveals how successful fashion retailers are transforming from trend followers to experience orchestrators. THE NEW FASHION REALITY The rules have fundamentally changed:• Communities Now Drive Trends – A single TikTok haul video outperforms million-dollar runway shows, with #GRWM amassing 89 billion views • Values Matter More Than Ever – Brand purpose now drives purchase decisions as strongly as product design• Luxury Has Lost Its Shield – When a $80 TikTok-viral “dupe” matches a $2,000 designer bag in perceived value, heritage alone means little• Data Beats Intuition – AI-powered trend prediction consistently outperforms traditional merchandising instinct• Resale Is Transforming Economics – The secondhand market is projected to reach $350B by 2027—twice the size of fast fashion• Service Now Wraps Product – Experience design has become as crucial as product design in driving brand loyalty FIVE KEY TRANSFORMATION IMPERATIVES 1. Transform Selection Into AttractionMove beyond trend-following to customer-led curation. Use data to craft assortments that resonate with local preferences and lifestyle needs. 2. Turn Desire Into DevotionTransform transactional relationships into emotional connections through personalized experiences that feel curated rather than automated. 3. Build Supply Chains That Build TrustCreate transparent, sustainable networks that balance speed with responsibility, turning supply chain transparency into competitive advantage. 4. Turn Stores Into Style DestinationsEvolve physical locations beyond transaction points into experiential spaces blending digital convenience with tactile discovery. 5. Operate at The Speed of StyleMatch your operations to market velocity, compressing development cycles to respond to digital trend speeds. THE PATH FORWARD Winners in fashion retail are fundamentally rewiring their operations around key capabilities:• Customer-Led Curation• Personalization at Scale• Supply Chain Transparency• Unified Commerce Execution• Real-Time Operations
