Boosting customer engagement is one of the most efficient ways to grow your small business.
In our Guide to Improving Customer Engagement Strategies, you’ll learn how you can level up your customer interactions by:
• Adding more communication channels, to meet customers where they are
• Adding more communication channels, to meet customers where they are
• Boost outreach with SMS campaigns
• And much more
Get the guide today to learn more.
BMW of Murray’s previous phone system — which they’d used for more than a decade — presented several challenges. Accessing all the features and functionality the business needed came with additional costs. Changing the company’s phone systems wasn’t on the near-term horizon when BMW of Murray discovered GoTo Connect, but a product demo convinced them that an upgrade was the right solution. Since the switch, the company has been able to cancel 6 or 7 communications products resulting in not only a time and cost savings, but also an improvement to their ease of communication. Serving Utah since 1974, BMW of Murray is the exclusive dealer for BMW in Salt Lake City, Bountiful, and all of Utah. Owned by the John H. Firmage family, the company opened its second location in Pleasant Grove in 2007. Today, the luxury car dealership has 160 employees across its two locations. “Unifying everything into one solution has been amazing. Texting, faxing, recording, and reporting from one central location is a huge upside. I was able to cancel 6 or 7 different products once we made the switch.”– Todd Hawkins, IT Manager, BMW of Murray” Download Now
Market Snapshot from SAP, NTT DATA & Incisiv In today’s rapidly evolving grocery landscape, winning retailers are turning disruption into competitive advantage. Our latest report, “Grocery’s New Imperatives: The Last (Mile) Wake-Up Call,” reveals how forward-thinking grocers are redefining convenience, building trust, and expanding their value proposition. The New Grocery Reality The grocery landscape faces unprecedented transformation:• Inflation has fundamentally changed shopping behaviors, making store-switching the new normal• Community engagement now drives traffic more effectively than traditional marketing• Fresh departments have become competitive flashpoints that define brand reputation• Private labels have evolved from budget alternatives to cult favorites driving loyalty• Value perception extends beyond price to meal solutions and digital savings tools• Quick commerce is reshaping expectations, with 30-minute delivery becoming the new standard Five Key Imperatives for Success Our research identifies five essential transformations that winning grocers must embrace: 1. Make Every Customer Interaction CountTransform from transaction processors to strategic merchandisers, using customer insights to drive assortment, space, and promotion decisions. 2. Turn Convenience Into LoyaltyConvert digital convenience into meaningful relationships by combining speed with personalized service across every touchpoint. 3. Master The Fresh Food Supply ChainTransform traditional supply chains into dynamic networks that prioritize freshness while balancing efficiency with local sourcing. 4. Make Every Store A Digital HubEvolve stores from single-channel sales points into multi-purpose hubs that orchestrate commerce, fulfillment, and services seamlessly. 5. Build Operations For Speed & FreshnessTransform operations from rigid processes into flexible systems that protect margins while delivering on speed and freshness promises. The Path ForwardThe future belongs to grocers who can orchestrate these capabilities into a seamless whole, transforming from traditional supermarkets into food and wellness destinations that turn shoppers into advocates and communities into competitive advantages.
See why 38% of small businesses are investing in UCaaS in 2022 Help your team save time, save money, and communicate more productively from anywhere by consolidating calls, video conferencing, and chat into a single-cloud based solution. Our Phone, Meeting, Messaging: A Buyer’s Guide eBook shows you: • Why unified communications are so important in 2022 • How UCaaS gives you the scalability you need to grow your business • How UCaaS makes life easier for your IT team • The 5 pitfalls to avoid when choosing a UCaaS solution Download Now
