Boosting customer engagement is one of the most efficient ways to grow your small business.
In our Guide to Improving Customer Engagement Strategies, you’ll learn how you can level up your customer interactions by:
• Adding more communication channels, to meet customers where they are
• Adding more communication channels, to meet customers where they are
• Boost outreach with SMS campaigns
• And much more
Get the guide today to learn more.
It’s hard to find a company that isn’t investing in digital transformation in 2020. Particularly in the face of the COVID-19 pandemic, which has forced us all to adapt the way we work and interact, digital transformation is here to stay. Indeed, the pandemic has forced many organizations to expedite and expand their digital transformation projects to meet rapidly evolving customer needs. Following topics will be covered in this guide. • Digital transformation is gathering speed. • Identity is essential for successful digital adaptation. Download Now
3 out of 4 office-based employees want to continue working remotely, even after the pandemic. Small- and medium-sized businesses will need to adapt – and that means connecting and supporting their workforces with cloud-based unified communication software that makes flexible work easy. Download our eBook, Flexible Worker Guidebook | The Age of Anytime, Anywhere: Flexible Working is a Must-Have, to see: • 6 ongoing trends that make cloud-based communication tools so important for the modern workforce • What it means for SMBs to make the most of Unified Communications • How SMBs can leverage Contact Center as a Service (CCaaS) to boost customer engagement and sales • How you can grow your audience and unlock new opportunities with webinars and virtual events • And more! Download Now
Market Snapshot from SAP, NTT DATA & Incisiv In today’s rapidly evolving grocery landscape, winning retailers are turning disruption into competitive advantage. Our latest report, “Grocery’s New Imperatives: The Last (Mile) Wake-Up Call,” reveals how forward-thinking grocers are redefining convenience, building trust, and expanding their value proposition. The New Grocery Reality The grocery landscape faces unprecedented transformation:• Inflation has fundamentally changed shopping behaviors, making store-switching the new normal• Community engagement now drives traffic more effectively than traditional marketing• Fresh departments have become competitive flashpoints that define brand reputation• Private labels have evolved from budget alternatives to cult favorites driving loyalty• Value perception extends beyond price to meal solutions and digital savings tools• Quick commerce is reshaping expectations, with 30-minute delivery becoming the new standard Five Key Imperatives for Success Our research identifies five essential transformations that winning grocers must embrace: 1. Make Every Customer Interaction CountTransform from transaction processors to strategic merchandisers, using customer insights to drive assortment, space, and promotion decisions. 2. Turn Convenience Into LoyaltyConvert digital convenience into meaningful relationships by combining speed with personalized service across every touchpoint. 3. Master The Fresh Food Supply ChainTransform traditional supply chains into dynamic networks that prioritize freshness while balancing efficiency with local sourcing. 4. Make Every Store A Digital HubEvolve stores from single-channel sales points into multi-purpose hubs that orchestrate commerce, fulfillment, and services seamlessly. 5. Build Operations For Speed & FreshnessTransform operations from rigid processes into flexible systems that protect margins while delivering on speed and freshness promises. The Path ForwardThe future belongs to grocers who can orchestrate these capabilities into a seamless whole, transforming from traditional supermarkets into food and wellness destinations that turn shoppers into advocates and communities into competitive advantages.
