Boosting customer engagement is one of the most efficient ways to grow your small business.
In our Guide to Improving Customer Engagement Strategies, you’ll learn how you can level up your customer interactions by:
• Adding more communication channels, to meet customers where they are
• Adding more communication channels, to meet customers where they are
• Boost outreach with SMS campaigns
• And much more
Get the guide today to learn more.
It’s hard to find a company that isn’t investing in digital transformation in 2020. Particularly in the face of the COVID-19 pandemic, which has forced us all to adapt the way we work and interact, digital transformation is here to stay. Indeed, the pandemic has forced many organizations to expedite and expand their digital transformation projects to meet rapidly evolving customer needs. Following topics will be covered in this guide. • Digital transformation is gathering speed. • Identity is essential for successful digital adaptation. Download Now
Moving your business communications to the cloud is unavoidable. Not choosing a true cloud solutions exposes your organization to a host of problems, including low call quality (latency and jitter), reliability issues, additional costs, and even security concerns! These challenges contribute to a diminished experience for the business – particularly to the customers you seek to serve. To that end, businesses must choose a communications solution with DNA rooted in the benefits of a true cloud offering. Those characteristics include: • A unique physical and multi-tenant architecture that requires no on-prem equipment • A wide distribution of active data centers • Microservices • Global States • WebRTC This whitepaper explores each of these requirements for a true cloud solution. Download Now
Market Snapshot from SAP & Incisiv In today’s challenging retail landscape, emerging leaders are turning traditional constraints into powerful market advantages. Our latest report, “Breakthrough Retail: The Agility Advantage,” reveals how mid-market retailers can outmaneuver larger competitors through focus, innovation, and agility. The Breakthrough Reality The retail landscape is transforming rapidly:Labor markets are shifting beyond compensation to purpose and growth opportunitiesMarket polarization creates opportunities for retailers with deep customer knowledgeSupply chains now reward flexibility over pure scaleConsumer loyalty requires authenticity and community connectionsOperating costs demand efficient, technology-enabled operations Five Key Imperatives for SuccessOur research identifies five essential strategies that breakthrough retailers must master: 1. Turn Market Knowledge Into Merchandising MagicLeverage local insights and flexibility to make smarter merchandising decisions than larger competitors. 2. Scale Personal Service Without Losing AuthenticityTransform high-touch service into scalable experiences that maintain genuine customer connections. 3. Master Agile Supply NetworksBuild resilient networks that combine flexibility with efficiency to outmaneuver both larger and smaller competitors. 4. Transform Stores into Market HubsEvolve physical locations from single-purpose retail points into multi-function community destinations. 5. Build for Efficient ScaleCreate standardized yet flexible operations that enable profitable growth while maintaining quality and customer focus. The Path ForwardThe future belongs to retailers who orchestrate these capabilities into a seamless whole. Winners will combine the personal touch of local retail with the efficiency of larger players, creating a model of retail excellence neither pure-play digital nor national chains can match.
